WASHINGTON—The Consumer Financial Protection Bureau is preparing to incentivize banks to pay more customers, who are victims of scams On Zelle and other money-transfer services, according to people familiar with the upcoming regulatory efforts.
Under the new guidance the bureau is preparing to issue in the coming weeks, banks may face increased requirements around certain scams that have become more prevalent on these platforms, these people said, such as when A customer is tricked into sending money to a fraudulent scammer. Be a representative of your bank.