New Delhi: The Consumer Affairs Ministry has warned e-commerce companies of action if they do not put the details and contact numbers of their officials on their portals/platforms for redressal of consumer complaints.
In a recent circular, the ministry said that the Center consumer Protection Rights (CCPA) has learned that some e-commerce entities are not displaying the details of sellers as mandated under the Protection of Consumers (E-Commerce) Rules, 2020. Forum.
The circular states, “Any person found in contravention of the rules shall be liable to face action under the Act, if, after investigation, the Central Authority has reason to believe that the practices have been violated in the interest of consumers.” considered inappropriate.” Industry associations are, therefore, requested to give wide publicity to the provisions of the said rules and influence their members to ensure compliance with the rules so as to ensure that e-commerce is used by consumers during purchase of goods or services. have access to adequate redressal mechanisms. .
In a recent circular, the ministry said that the Center consumer Protection Rights (CCPA) has learned that some e-commerce entities are not displaying the details of sellers as mandated under the Protection of Consumers (E-Commerce) Rules, 2020. Forum.
The circular states, “Any person found in contravention of the rules shall be liable to face action under the Act, if, after investigation, the Central Authority has reason to believe that the practices have been violated in the interest of consumers.” considered inappropriate.” Industry associations are, therefore, requested to give wide publicity to the provisions of the said rules and influence their members to ensure compliance with the rules so as to ensure that e-commerce is used by consumers during purchase of goods or services. have access to adequate redressal mechanisms. .
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