Sunwing grounded several Canadian travelers over the holiday season, citing severe weather disturbances, but one based in Saskatchewan law firm seeing whether a class action lawsuit Required for financial compensation.
Merchant Law Group LLP said in a statement that it is evaluating the potential for class action litigation on behalf of Canadians who experienced flight cancellations or delays of more than nine hours, which were attributed to weather issues or aircraft safety. cannot be held responsible for.
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The firm said it is looking for anyone who had trip cancellations, rerouting, or delays of more than nine hours due to Sunwing’s blanket cancellations in Saskatchewan. Any Canadian who experienced these things between December 29 and February 3 can join the contact list, noting that more information about the class action will be coming in the coming months.
Meanwhile, Sunwing sent out a lengthy statement addressing the “apparent failures in execution.”
“We found clear failures in execution, particularly in response to weather-related delays and severe weather disturbances, which prompted the transfer of aircraft and crew to other airports to help reduce the backlog on flights,” the statement said. limited our ability to
The airline said it has a plan and roadmap to ensure that it does not repeat the same mistake.
“This includes actively working on a mitigation plan to resolve certain technical issues with flight alert notifications and enhancing communication flows to our customers in destination through the collaboration and support of our airline and destination management teams. We have reduced some capacity during the month of January to ensure that we can execute to the highest standards with minimal disruption to customers as we move into the winter season.
Sunwing canceled operations in Saskatchewan until February 3 at the start of the new year.
The airline noted that it is accepting eligible claims for compensation, adding that people can submit their claims Sunwing Website,
Sunwing said people can also submit receipts for related expenses Sunwing Care Site For things like expenses for buying essentials due to baggage delays, note that it is actively working to connect people with their belongings.
Barb Crowe of Ixtapa Travel in Saskatoon told Global News that trying to deal with Sunwing’s cancellation was “complete chaos and just a real nightmare.”
“You take the busiest time of the year, and you dump on a giant snowstorm that’s causing all these cancellations, errant planes, missing crew, stranded passengers, some operational problems, communication breakdowns, luggage carousels breakdown, and of course, you just have complete chaos,” Crowe said.
He added that this scenario emphasizes the need for a travel advisory, noting that many travel agents were working to find other flights for their customers.
Crowe said it’s a quiet season right now, made even quieter by Sunwing’s decision to temporarily halt flights in Saskatchewan.
She suggested that people need travel interruption and baggage insurance.
Crowe also suggests getting an Air Tag, which allows you to track where your luggage is.
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