tcs: TCS calls government’s passport project worth $1 billion – Times of India – Bharat Times Hindi News

Bangalore: TCS has been selected for the second phase of Passport Your Program implementation for foreign Ministry ,My,
Analysts estimate that the contract, spread over nine-and-a-half years, will be worth around $1 billion. He added that the contract allows for an extension of another two years. TCS won the first passport service contract in 2008. Its cost was Rs 1,000 crore.
In the second phase, TCS said it will refresh existing facilities and systems, and develop innovative new solutions to enable issuance of e-passports. It will further enhance the citizen experience by using technologies like Biometrics, Artificial Intelligence. advanced data analysis, chatbots, auto-response, natural language processing and the cloud.
Tej Bhatla, head of public sector business unit at TCS, said the company’s partnership with the Ministry of External Affairs over the past decade has become a benchmark in public-private partnerships for civil services.
“We are delighted to be selected for the next phase of the Passport Seva program and look forward to using our relevant knowledge and digital technologies to drive further innovations and improve the experiences of citizens,” he added.
In the 2008 project TCS transformed the delivery of passport-related services, digitized processes, allowed online filing of applications, and set global standards in timeliness, transparency and reliability. The experience provided at Passport Seva Kendras (PSKs) operated by TCS across the country made this service popular. The reach was further enhanced by expanding the service through designated post offices and through Indian missions and posts across the world.
Since going live in 2010, the platform has served over 130,000 citizens daily. TCS had established 77 PSKs and deployed over 2,500 employees across India to manage day-to-day operations.