Received complaints from around 1,000 passengers against Air India in 3 months: Govt


New Delhi, July 19

Minister of State for Civil Aviation VK Singh on Monday said that around 1,000 passenger complaints have been received against Air India during the last three months related to various issues including refund of fares, over-booking of flights and behavior of employees.

After winning the bid for the airline on October 8 last year, the Tata group took over control of Air India on January 27.

Singh in his writing said, “Ministry of Civil Aviation has been receiving complaints regarding various issues related to air transport including Air India including refund of fares, flight issues, staff behaviour, baggage issues, over-booking of flights etc. ” Answer to a question in Rajya Sabha.

He said around 1,000 such complaints have been received against Air India during the last three months.

Aviation regulator DGCA on June 14 said it has imposed a fine of Rs 10 lakh on Air India for denying boarding to passengers holding valid tickets and subsequently not paying them the mandatory compensation.

The Directorate General of Civil Aviation (DGCA) said in May that airlines are indulging in “unfair practice” of denying boarding to passengers even if they report for their flights at the airport on time.

The regulator, in an e-mail on May 2, had asked all Indian carriers to provide compensation and facilities to passengers affected by such denial of boarding, failing which they would be liable to a financial penalty.

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