Microsoft investigating Teams and Outlook outage as thousands of users report problems

The Microsoft logo is seen at the Microsoft Store in New York City.

Fresh Mike | reuters

Microsoft Microsoft said it is investigating issues with several of its products, including Teams and Outlook.

The US technology giant said that users may not be able to use multiple Microsoft 365 services.

“We have identified a possible networking issue and are reviewing telemetry to determine next troubleshooting steps,” the company said.

DownDetector, a service where people can log problems and outages with websites and apps, saw a spike in users reporting problems with Microsoft products, including Outlook, Teams and the company’s cloud product Azure, at around 3 p.m. ET .

Microsoft said that at approximately 7:05 UTC – 2:05 ET – customers “may experience issues with networking connectivity, such as network latency and/or timeouts” when attempting to connect to Azure resources in multiple regions , along with other Microsoft services.”

company updated on twitter 9:26 GMT — 4:26 ET — that it “rolled back a network change that we believe is causing the impact. We are monitoring service as the rollback takes effect.”

The Microsoft outage comes just hours after reported better than expected earnings For the October-December quarter. But the company saw a slowdown in revenue from cloud computing products including Azure and gave sad guidance for the current quarter.