General Motors wants to fill the ‘EV knowledge gap’ with a free online chat tool for all

GM launched ‘EV Live’, a free online platform that connects electric vehicle owners or consumers who have questions about zero-emissions cars and trucks with an expert who can answer them.

credit: GM

Detroit – General Motors is launching a new tool it believes will help fill the “EV knowledge gap” for electric vehicle ownership, not only for its own cars but for other automakers as well.

Detroit automaker launches Monday “EV Live,” A free online platform that connects electric vehicle owners or consumers who have questions about zero-emissions cars and trucks with an expert who can answer them.

GM says the new program aims to improve education around EV ownership. But if anyone is interested to know more about or buy one of these GM’s electric vehiclesExperts on the forum will be able to direct them to more information.

Hos Hassani, GM Vice President of the EV Ecosystem, said, “Removing common misconceptions about EVs will accelerate widespread EV adoption. We have created accessible, reliable and engaging access to information to help consumers adopt EVs and appreciate their many benefits. saw the need for sources.” a release.

Consumer hesitation due to a lack of knowledge and potential misconceptions about electric vehicles, along with the often-high prices of the charging infrastructure and vehicles, is considered to be one of the biggest barriers to electric vehicles.

GM launched ‘EV Live’, a free online platform that connects electric vehicle owners or consumers who have questions about zero-emissions cars and trucks with an expert who can answer them.

credit: GM

GM’s new platform will host “EV experts” in a live studio with electric vehicles and simulated charging scenarios. Experts will answer questions via voice or text chat and have two-way audio equipment and one-way live video, so consumers can see if the specialist demonstrates the charging connection, for example, and ask follow-up questions .

According to Hassani, experts will answer any common questions like how to charge an electric vehicle for more detailed answers about safety and EV batteries.

GM said EV Live will also help prepare its dealers, employees, fleet and commercial customers and other third parties “for an all-electric future.”