BC family stuck in Saskatoon for three days after Flair Airlines flight was canceled Globalnews.ca

Two B.C. Women Are Looking For Answers And After They’re Over Hundreds Of Dollars Flair Airlines The flight from Saskatoon to Vancouver was cancelled.

Jennifer Langley told Global News travel nightmare It began last Wednesday, as he and his family prepared to head home to Victoria after visiting family in Saskatoon.

The flight was canceled hours before it was scheduled to take off, and it said they were stranded for three days until the next flight.

Langley, traveling with her 18-month-old son, her four-year-old daughter and her mother, said she was stopped for three hours to collect hotel vouchers and had to pay for another room. own pocket.

“The waiting time was hours and hours long and even to reach an agent,” she said.

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On the first night, Flair provided vouchers for hotel stays and meals, but from there, Langley was asked to call every morning to get more.

The previous hotel voucher was not valid, and his credit card was charged for both rooms on the third night.

“The food vouchers did not come till around 6 pm that night. I obviously had to feed my kids, so I went to buy food for them. My 18 month old didn’t get any food vouchers, didn’t get anything. It was not even on the hotel list,” she said.

“The fact is, I was lucky enough to have a credit card I could pull through. But if I didn’t, I don’t know how I would have fed my kids and made sure they had a roof over their heads.” . It was unacceptable.”


Click to play video: 'Okagon Woman Stuck at Airport for Five Days, Lost $10K'








Okanagan Woman Stranded at Airport for Five Days, $10K. loses


Okanagan Woman Stranded at Airport for Five Days, $10K. loses

She said she filed an expense claim for about $728 and Flair told her it would take about 30 days for the claim to be processed.

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As for Plan B, she plans to file a complaint with the federal Air Passenger Safety Program.

“If they had canceled the flight and given us hotels and vouchers and all that – it would have been one thing,” she said. “They shouldn’t get away with it.”

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Krystle McGough was on the same flight and did not have the cash or credit card to cover the cost of the cancellation.

She told Global News that her parents had to send her money because she fought the airline for vouchers that arrived late or didn’t arrive at all.

“It was very disrespectful to have to contact Flair every day — several times a day — begging for my accommodations and my food,” McGaugh said.

“As someone who’s been in that situation before, when I found out I was stuck somewhere in the middle, I thought I was going to end up on the streets.”


Click to play video: 'Okagon Woman Stuck at Airport for Five Days, Lost $10K'







Okanagan Woman Stranded at Airport for Five Days, $10K. loses


Okanagan Woman Stranded at Airport for Five Days, $10K. loses

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In a statement, a spokesperson for the airline said it is looking into the specifics of the flight and will contact its passengers directly.

But, according to non-profit group Air Passenger Rights, if an airline cancels a flight, it must book the affected passengers within nine hours and compensate them.

If he doesn’t have that ability, he should look to competitors.

“If the airline refuses to pay, you take the airline to small claims court. My most important message to Canadians is that there is no time to be shy about taking matters to court,” President Gabor Lukak said.

It’s a move Langley is seriously considering, and he said it comes down to a matter of principle.

“I’d rather spend the money – I don’t want Flair to have it at the moment.”

© 2022 Global News, a division of Corus Entertainment Inc.